Refund & Cancellation Policy

The short version

• Reschedule a 1:1 session with at least 24 hours’ notice, at no cost.
• Cancel a 1:1 session with at least 48 hours’ notice for a full refund.
• Cancel a workshop or programme at least 7 days before it starts for a full refund.
• If we cancel anything, you always get a full refund or a replacement date — your choice.

1:1 sessions

Rescheduling

You may reschedule a confirmed 1:1 session once, free of charge, by giving us at least 24 hours’ notice before the start time. Message us on WhatsApp or email and we will find a new slot, normally within the following two weeks.

Cancellation and refunds

• 48 hours or more before the session — cancel for a full refund of that session, or hold the amount as credit against a future booking.
• Between 24 and 48 hours before — we will reschedule you rather than refund, since the slot can rarely be filled at that notice.
• Less than 24 hours before, or a no-show — the session is treated as delivered and is not refundable. If something genuinely serious happened, please tell us; we will use our discretion, and we generally use it kindly.

Group workshops

• 7 or more days before the workshop — cancel for a full refund.
• Between 48 hours and 7 days before — we will move your seat to the next available date, or issue credit valid for six months. Refunds are not issued in this window, because the seat is already held for you and the group size is fixed.
• Less than 48 hours before, or non-attendance — not refundable. You will still receive the session recording and materials.

If a workshop does not reach its minimum number of participants, we will offer you an alternative date or a full refund.

Multi-session programmes

• Before the programme begins — cancel at least 7 days before the start date for a full refund.
• Within 7 days of the start date — we will transfer your place to the next intake. Refunds are not issued in this window.
• After the programme has begun — programmes are sold as a whole, and the value is in the sequence rather than the individual sessions, so we do not refund part-completed programmes. If something significant happens that stops you continuing, write to us and we will look at transferring your place to a later intake.

Missed sessions within a programme cannot be refunded individually, but recordings and materials are made available so you can catch up.

Corporate sessions

Corporate bookings are arranged individually and are governed by the cancellation terms stated on the relevant proposal or invoice. Where nothing is stated, a confirmed corporate session may be cancelled or moved with at least 7 days’ notice at no cost. Cancellation inside 7 days is charged at 50 per cent of the agreed fee; inside 48 hours, the full fee applies.

If we cancel

If we cancel or have to move a session, workshop or programme for any reason, you may choose between a replacement date and a full refund of the amount paid for the affected part. If a session is materially disrupted by a technical failure on our side, the same choice applies.

How to request a cancellation or refund

Message us on WhatsApp or write to hello@youandi.example.com with your name, the booking, and the date of the session concerned. A written request is what starts the clock, so please send one even if you have already told us verbally.

How refunds are paid

• Approved refunds are confirmed within 3 business days of your request and processed within 7 business days of that confirmation.
• Refunds are returned to the original payment method. Once processed by us, the time it takes to appear in your account is determined by your bank or card issuer, and is typically 5 to 10 business days.
• Where a payment provider retains a transaction fee on a refunded payment, that fee may be deducted from the refunded amount. We will tell you if that applies before processing.

Digital materials

Recordings, guided audio and written guides are delivered digitally and cannot be returned once accessed. Where an offering consists solely of digital material, it is not refundable after access has been granted, unless the material is faulty or was not delivered.

Fairness

This policy exists so that expectations are clear on both sides, not to catch anyone out. If something has happened that these rules do not sensibly cover, write to us and explain. We would rather find a reasonable outcome than point at a clause.

Contact us

Questions about this policy can be sent to hello@youandi.example.com, or by message to the WhatsApp number listed on our contact page.

You & I by Sonali Jain
[City], India